Customers Problem: Ransomware/Virus
Computer: Dell Optiplex 3010
Resolution: Ended up removing crypto viruses, retrieved/decrypted data, installed updated virus software and malware protection.
Notes: The problem with some of these viruses you get on your computer is they can encrypt your data. What this means is you are unable to open files/pics etc due to the encryption. So we need to first remove the virus that is causing this and then fix all your file/pic issues in order to make it so you can again access them correctly.
P.S. This person was told by someone else that only thing that could be done was reload and everything would be lost….Lucky for him he called us and got his data decrypted, and all back to normal.
So if you are in Fredericksburg Virginia or the surrounding area and need a virus removed give us a call.